Terms of service

Last updated: March 2, 2026

1. Acceptance

By creating a ShearHold account, sending a request through this website, or using any part of the service, you accept these terms on behalf of yourself and of the salon business you represent. If you do not accept them, do not use the service. If you are agreeing on behalf of a company, a suite operator or a salon group, you confirm that you are authorized to bind that business. These terms, together with the privacy policy and the legal notice, form the whole agreement between you and MLJ, SASU regarding ShearHold.

2. What the service does

ShearHold is a hosted software service for salon businesses in the United States. It lets a stylist, colorist, booth renter or salon owner attach a deposit or a stored card to an appointment, publish a cancellation policy that the client agrees to at the time of booking, capture a posted no show or late cancellation fee, send a one tap rebooking link when a slot is released, and reconcile deposits and fees in a payout ledger. It connects to third party booking calendars and to a payment processor that you contract with separately. ShearHold is not a payment processor, not a bank, and not a merchant of record for your services.

3. Eligibility and your account

You must be at least eighteen years old and operating a lawful salon, barbering or beauty business to hold an account. You are responsible for the accuracy of the information in your account, for the security of your login, and for everything done under it. Tell us promptly at jimenezjulien42@gmail.com if you believe an account has been used without your permission. Accounts are for the business named at signup and may not be shared between unrelated salons.

4. Acceptable use

You agree to publish a cancellation policy that is truthful and to charge only the amounts that policy states. You agree not to use ShearHold to charge a client who did not consent to a hold, to attempt to store card data outside the payment processor, to reverse engineer or resell the service, to send unsolicited bulk messages to people who are not your clients, or to upload content that infringes someone else's rights. You are responsible for complying with the consumer protection rules of the states you operate in and with the rules of the card networks your processor participates in. Accounts used to charge fees that were never disclosed to clients may be suspended.

5. Plans, prices and billing

ShearHold is sold on three monthly plans: Booth Renter at $25 per month for a single chair, Salon at $59 per month for up to eight chairs, and Salon Group at $129 per month for unlimited chairs across as many as six locations. All prices are in United States dollars and exclude any taxes that may apply. Subscriptions are billed monthly in advance from the date you activate a plan and renew automatically each month until you cancel. Card processing costs are charged separately by your own payment processor at the rates you agreed with them, and MLJ, SASU takes no percentage of deposits or fees you collect. If you move to a larger plan mid month, the difference is prorated rather than restarting the billing date.

6. Cancellation and refunds

You may cancel at any time from your account settings, with no notice period, no cancellation fee and no retention call. The plan stays active until the end of the paid month and is not renewed after that. Fees already charged for a month in progress are not refunded, since the service was available for that period. Deposits you are holding on client appointments at the time of cancellation are either applied to the service or released back to the client according to your own policy. Any fees you captured remain in your payout account. We may suspend or end an account that breaches section 4, that goes unpaid for more than fourteen days, or that is used to defraud clients.

7. Your data stays yours

Your client records, appointment history, policy text, payout ledger and any content you upload remain your property. MLJ, SASU processes that data only to provide the service, to support you, and to keep aggregate statistics that never identify a salon or a client. We do not sell your data, we do not use it to train advertising models, and we do not share it with other salons. You can export your appointment records, consent timestamps and payout lines as a CSV file at any time while your account is open, and for thirty days after it closes.

8. Availability and support

We aim for 99.9 percent monthly availability outside of announced maintenance windows, which are scheduled outside United States business hours where possible. Support is provided by email on business days, with priority response for Salon plans and telephone support during business hours in the Eastern time zone for Salon Group. We do not guarantee that a third party booking calendar or a payment processor will always be reachable, and an outage at one of those providers is not a failure of ShearHold.

9. Warranty disclaimer

The service is provided as it is and as available. To the fullest extent permitted by law, MLJ, SASU disclaims implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that using deposits will eliminate no shows, that a specific amount of revenue will be recovered, or that a fee you charge will never be disputed by a client or reversed by a card issuer. The figures published on this website describe results measured across accounts in a stated period and are not a promise of individual outcomes.

10. Limitation of liability

To the extent permitted by law, MLJ, SASU is not liable for indirect, incidental, special or consequential damage, nor for lost profits, lost bookings, lost goodwill or lost data arising from the use of the service. Our total liability for any claim relating to the service is limited to the amount you paid for the subscription during the twelve months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded under applicable law.

11. Indemnity

You agree to hold MLJ, SASU harmless from claims brought by your clients or by third parties arising out of the policy you published, the fees you charged, the messages you sent through the service, or your breach of these terms. We will notify you promptly of any such claim and you may take over its defense with counsel of your choosing, provided any settlement that affects us is agreed with us first.

12. Changes to these terms

We may update these terms to reflect product changes or legal requirements. Material changes are announced by email to account holders at least thirty days before they take effect, and the date at the top of this page is updated. If you do not accept a change, you may cancel before it takes effect and your plan will simply end at the close of the paid month.

13. Governing law and contact

These terms are governed by French law. Any dispute that cannot be settled amicably falls within the exclusive jurisdiction of the competent courts of Paris, France. Questions about this agreement go to Jimenez Julien at jimenezjulien42@gmail.com, or to MLJ, SASU, the publisher identified in the legal notice.